Patient Survey

Dear visitor,

Thank you for choosing Shafa Hospital for your treatment. We wish you health and a speedy recovery. This questionnaire aims to evaluate your satisfaction of services received in this hospital. Since your satisfaction is the hospital management team’s main goal, please answer the following questions carefully to help improve service quality.

Thank you for your cooperation.

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Patient gender*

Satisfaction from Treatment Services

Are you satisfied with your attending physician’s visit times and treatment?
Are you satisfied with your IPD physician's visit times and treatment?
Are you satisfied with the behavior of nurses?
Are patient care nurses introduced in each shift?
Does the nurse provide the necessary guidance regarding the ward, identification bracelet, calling bell, and more in the beginning of hospitalization?
Do nurses provide the necessary training regarding the illness and the medicine used during hospitalization?
Does the nurse attend the patient when necessary?
Is the patient’s privacy respected during medical services?
Do nurses perform diagnostic activities such as tests, radiology, MRI, CT scan, and sonography?
Do nurses provide the necessary information and explanations before any care and action?
Do nurses take the necessary steps to alleviate pain from the disease?
Are you satisfied with nursing care overall?

Your Satisfaction of International Patient Specialists

Are you satisfied with the international patient specialist’s behavior?
Are you satisfied with the international specialist's handling of administrative matters (admission, discharge, etc.)?

Your Nutritional Satisfaction

Are you satisfied with the food selection and variety?
Are you satisfied with food and snack quality?
Are you satisfied with food taste and smell?
Are you satisfied with food appearance and texture?
Are you fulfilled by the food?
Are you satisfied with the side dish (soup, yogurt, salad, etc.)?
Are you satisfied with the tidiness and behavior of food distribution staff?

Your Satisfaction of Other Hospital Services

Are you satisfied with the hygienic state of clothes, sheets, pillows, and bed?
Are you satisfied with the room and ward's health services (bathroom, toilet, etc.)?
Are you satisfied with facilities (TV, furniture, phone, etc.)?
Are you comfortable in the ward (noise, etc.)?
Are you satisfied with hospital's service costs?